Analista de Negócios Sistemas SR – Account Manager LA

Role

The Account Manager is appointed by the Global Account Manager (GAM) in dialogue with the Customer

Relations &Sales Manager in the region where the Account Manager is located. The Account Manager

works under delegation from the Global Account Manager who has overall responsibility for the customer. In

the support of larger, more complex customer organizations, Volvo IT may have an account structure with a

hierarchy of account managers (i.e. some account managers reporting to a Senior Account Manager).

Responsibilities

Key responsibilities

• Coordinate Volvo IT’s relationship with assigned customer(s), orchestrating the dialogue between the

customer and Volvo IT and establishing an effective working model with the customer

• Support customer with developing IT plans and budgets (utilizing the Volvo IT organization)

• Develop, maintain and communicate an Account Plan for the customer aligned with customer plans and

strategy

• Establish IT budgets and forecasts in dialogue with the customer, concerned delivery organizations and

the responsible GAM.

• Identify and communicate customer demand signals for VIT services and solutions to the VIT

organization

• Pro-actively propose Volvo IT solutions and services that will improve the customer’s business and

operations and reduce their IT costs

• Pro-actively take initiative in helping the customer develop business processes through IT and building

business cases to support Volvo IT’s service offerings

• Responsible for establishing an effective network inside Volvo IT to be able to meet customer’s needs

and expectations.

Other responsibilities

• Responsible for managing requests, negotiating and executing business agreements with the

customer(s) according to Volvo IT’s Discover & Define Opportunity (DDO) process.

• Administrate Volvo IT’s business with assigned customers including budgets, IT costs and customer

team expenses and initiate required actions in case of deviations from targets

• Represent Volvo IT in the customer’s forums such as IT boards and business Steering Committees as

agreed with the customer

• Be a member of Volvo IT’s Delivery Committees for key projects

• Initiate Volvo IT deliveries according to agreed assignment agreement / customer order, ensuring proper

handover of the agreement with the customer to delivery administration

• Ensure that Volvo IT fulfils customer agreements

• Responsible for providing correct cost allocations in accordance with the customer’s IT budgets.

• Shadow responsibility for delivery related KPIs as defined in Corporate BMS

Education and / or Experience Recommended

• IT or Business Administration degree or equivalent experience

• Fluente English and advanced spanish

• Proven ability to delivery results in a matrix organization

• Sales experience is recommended for Account Managers

• Teambuilding, networking, and relationship building

• A positive attitude and ability to be a team player. You should be able to create a creative collaborative

environment with our customers and internal stakeholders

• Proven ability to establish good customer relations

• Must have excellent written and oral communication skills

• Ability to coordinate a larger group of people to meet customer needs

• Ability to take significant responsibility for decisions and results

• Prior experience working with the customer organization is a plus

• Available for travel

Interessados devem encaminhar cv para fernanda.souza@gd9rh.com.br até 07/03/2012.

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