AGENTE DE SUPORTE TÉCNICO VOLVO IT

Código da vaga: M-1803 Data Limite: 15/2/2013 Requisitos Mínimos University degree concluded or in progress; 70-680: Windows 7 Configuration; 70-685: Pro: Windows 7, Enterprise Desktop Support Technician; Fluent English id mandatory and Spanish desired; ITIL V3 knowledge is desired; Experience working in a multicultural environment is desired; Strong communication and documentation skills; Working according to Volvo IT's core values of Professionalism, Respect and Spirit. Atividades Responsible to give the customer the support that is agreed upon; Act as action owner of the cases transferred from the Helpdesk Front; Determines the problem and ensures that action is taken by own effort or by assigning the problem to another support function; Pursuing outstanding queries and problems in respect of other departments; Eliminate problems by monitoring, analysing and grouping all incoming queries and problems; Pursue support for defined systems and applications in co-operation with technicians and the user; Secure that the users can pursue their profession through preventive support; Provide information to customers in the event of operational disturbances. Enviar CV p/ juliane.ulbrich@gd9rh.com.br

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