Work description: HELP DESK
Respond to client requests in a customer service team providing help desk or access administration functions.
Provide timely, accurate, courteous customer service to client requests (phone calls / emails / tickets).
Fully document all requests. Comply with ticket quality assurance practices.
Make full use of all information / problem solving resources.
Adhere strictly to schedule for report times, lunches and breaks.
Identify opportunities for improvements to service offerings.
Report potential problems which can affect business.
Insure compliance with all company policies and procedures.
Report all security violations to Security & Control.
Advanced English skills
Interessados favor enviar currículo com pretensão salarial CLT e PJ para kelly.azevedo@disys.com ou entrar em contato pelo (41) 3512-9743.
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